Refund Policy

  • Because of so many variables in sizes and manufacturers changing specifications and design in the equipment units, every cable(including rope style, bearing, bars, cable attachments and handles, and any or all custom and stock items) and most parts are “MADE TO ORDER”” .TK STAR DESIGN CONCEPTS LLC is not responsible for wrong or incorrectly ordered Cables are not returnable; we promo to call for any additional assistance if needed. We do not take back cables once they are cut and shipped.  If for some reason TK STAR DESIGN, CONCEPTS LLCis responsible for an error, the customer must pay for shipping to and from, and the item must be not used or damaged, and in new condition. Please do not call and try to argue and tell us you never heard of such a policy. If for some reason you send us cables but then want them back there is a $25 (twenty five) USD surcharge plus shipping. Please call in with credit card information at (845) 591-5467
  • All customers who purchase our equipment agree not only to all of the above but also that any disputes that may arise with our company in connection with your order may only arise under the jurisdiction of the New York State Courts in the Hudson Valley of New York.
  • There are no refunds on custom-made bars. Cable attachments and equipment.
  • Because of the investment of materials and high-end labor there are no refunds for custom-made work, including cable attachments, bars, and handles. These items are an investment and will hold good value.